Posts

Showing posts from September, 2011

How to Destroy Your Customer Base and Investor Confidence

Netflix used to have a charmed life.

This year, however, poorly thought out strategy and lurching decisions are stripping away many of its advantages and making it vulnerable to competitors.

Established in 1997, its founders saw opportunities in creating an Internet-based DVD-by-mail distribution system. It was designed to be a competitor to physical video stores, making it more attractive by offering a larger selection and using a unique IT driven distribution system that combined distribution centers across the country to serve customers within 24 hours at highly attractive prices.

The DVD-by-mail service became a hit, ultimately devastating the market of physical stores such as Blockbuster. By 2007 it had delivered more than 1 billion DVDs to customers. That same year it launched on-demand video streaming service so customers could also select a video and stream it to a PC (and later other platforms) for immediate viewing. The company allowed viewers a highly popular choice of physica…

How Much Cheating?

Big kerfuffle over at the Paulick Report on the just-released report from the Association of Racing Commissioners International (RCI) on drug test results from 2010. The report says that, of some 324,000-plus samples taken from horses last year, only 47 were found to contain Class 1 or 2 drugs -- those that have been determined to enhance performance and not to have any therapeutic use in horses, or in which the therapeutic effect is outweighed by the performance-enhancing potential.

Most of the commentators at Paulick's site think that the RCI report amounts to a whitewash. To a certain extent they have a point; the report specifically excludes Lasix, which has both therapeutic AND performance-enhancing effects. But the bulk of the criticism seems to be that, well, of course there aren't many positive tests, because the real cheaters are using brand-new designer drugs that can't even be tested for.It's a clever bit of logic; if you can't find the drug in the lab, t…